FAQs
Orders & Payment
How can I place an order?
You can order directly on the HOTLIGH website using credit cards, PayPal, or other supported payment methods.
Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour after placement. Contact our customer service immediately.
Why was my payment declined?
Please check your card details, available balance, and ensure your bank allows international transactions. Contact customer service if issues persist.
How do I adjust brightness and switch modes?
Long press the power button for stepless brightness adjustment. Short press to cycle through different modes (spotlight/floodlight/warm light/white light).
Can the light be used outdoors?
Yes, lights are water-resistant (IPX4/IPX6 depending on model) and suitable for outdoor work or camping.
Can the light be used as a power bank?
Yes, select models support charging phones or other devices.
How do I mount or position the light?
Use the magnetic base, built-in hooks, or 1/4-inch screw mount. The lamp head can rotate 360° for optimal positioning.
Product Usage
How do I adjust brightness and switch modes?
Long press the power button for stepless brightness adjustment. Short press to cycle through different modes (spotlight/floodlight/warm light/white light).
Can the light be used outdoors?
Yes, lights are water-resistant (IPX4/IPX6 depending on model) and suitable for outdoor work or camping.
Can the light be used as a power bank?
Yes, select models support charging phones or other devices.
How do I mount or position the light?
Use the magnetic base, built-in hooks, or 1/4-inch screw mount. The lamp head can rotate 360° for optimal positioning.
Battery & Charging
How long does it take to charge?
Charging time varies by model. For example, a 4000mAh battery takes about 2–4 hours with the included USB-C cable.
How can I check battery level?
Battery indicators on the light show current power and remaining usage time.
How should I store the battery for long-term use?
Store in a cool, dry place. Charge to 50–70% if storing for several months.
Warranty & Support
What is the warranty period?
Our products come with a 6-month warranty from the date of purchase.
What should I do if my light is defective?
Contact customer service with your order number and issue description. We will guide you through replacement or repair.
Are spare parts available?
Some models provide spare parts for main components. Contact customer service for availability.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
