Privacy policy

Hotligh Privacy Policy 

This Privacy Policy applies to all users of the HOTLIGH official website and explains how we collect, use, disclose, and protect your personal information.

1. What Information Do We Collect?

Personal information refers to data that can be used to directly or indirectly identify you. This includes information that is linked with otherwise anonymous data. Personal information does not include data that has been irreversibly anonymized or aggregated and can no longer be used to identify you.

We collect and use personal information only as necessary to comply with legal obligations, operate our business, and provide the products and services you request.

We may collect information when you:

Register an account on our website;

Place an order;

Subscribe to our newsletter;

Participate in surveys, promotions, or other site activities.

Depending on the situation, you may be asked to provide your name, email address, shipping address, and phone number. You may also visit our website anonymously.

2. How Do We Use Your Information?

We use your information for the purposes for which it was collected and as permitted by law, including:

To personalize your experience;

To improve our website and shopping experience;

To improve customer service and support;

To process transactions, including payments and order delivery;

To administer promotions, contests, surveys, or other site features;

To send transactional and promotional emails;

To send occasional SMS messages related to products or promotions.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

Your consent (GDPR Article 6(1)(a));

Performance of a contract or pre-contractual steps (Article 6(1)(b));

Compliance with legal obligations (Article 6(1)(c));

Our legitimate business interests (Article 6(1)(f)).

You may withdraw your consent at any time by contacting us at support@hotligh.com. Withdrawal will not affect the lawfulness of prior processing.

4. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. You may also object to processing, request data portability, or lodge a complaint with a data protection authority.

To protect your privacy, we may request verification of your identity before fulfilling your request.

To exercise your rights, please contact support@hotligh.com. We will respond within a reasonable timeframe.

5. How Do We Protect Your Information?

You are responsible for keeping your account credentials secure. We recommend using strong passwords and not reusing passwords across websites.

We implement appropriate technical and organizational security measures, including SSL encryption for data transmission. Payment information is handled securely by authorized payment service providers, and we do not store credit card details on our servers.

6. Cookies and Tracking Technologies

We use cookies to enhance site functionality, remember shopping cart contents, and analyze site traffic.

We may use third-party analytics tools such as Google Analytics to understand website usage. These tools may collect IP addresses and usage data, which may be transmitted to servers outside your country of residence.

You can disable cookies in your browser settings; however, some site features may not function properly.

7. Disclosure to Third Parties

We do not sell or rent your personal information. We may share information with trusted third-party service providers who assist with payment processing, shipping, analytics, or customer service, provided they agree to keep such information confidential.

We may also disclose information if required by law or to protect our legal rights.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: support@hotligh.com